Frequently Asked Questions
Where's your shop?
We are an online store, our main warehouse in Hong Kong.
I don't have a Paypal account how can I pay for my order?
In case you do not have Paypal you can still pay by credit card (VISA, Mastercard ...).
How long is processing and shipping time?
- Normally, we process orders from 1 to 3 days which may take longer on holidays.
- We have different shipping options with delivery times as you pay (may be arriving later than expected on holidays).
How can I change the address when I type wrong?
Within 24 hours of payment please contact us.
How do I cancel an order?
you have 12 hours after ordering to ask us to cancel your order, over 12 hours we do not process for any reason.
How can I change or refund a product?
Please refer to our return policy here
If you have any other problems please contact us via the form above.